Shipping

In-Store Pickup

We offer in-store pick up at our Dublin and Cupertino stores. After receiving the order, we usually prepare within two (2) business days. We do not process orders on weekends and holiday. When the order is ready to pick up, an email notice from no-reply@squarespace.info will mention your order is fulfilled. Please bring the order email to the store for pickup.

Please select the store you would like to pickup your order during check out. We are currently unavailable to switch pickup store after it has been fulfilled. For any questions, please contact us.

Please be aware that the product price or availability on keewahsf.com may not be the same as in store.

If the order is not picked up within seven (7) days, it will be cancelled. Additional charged may be resulted.

Domestic Shipping (USA) 

After receiving the order, we usually ship within two (2) business days. We do not process orders on weekends and holiday.

Shipping charges are calculated during check out. Calculation is based on the quantity, weight and delivery address of your order. We currently offer USPS Priority Shipping. Transit time is normally within five (5) business days (Mon-Fri), depending on destination.

Please note that all orders over $300 require a signature upon delivery.

Customer is obligated to provide accurate address to assure prompt delivery. Wrong or undeliverable address will incur additional shipping charges to customers and Kee Wah San Jose, Inc. will not be responsible or refund for any "returned/undeliverable" packages.

International Shipping 
We do not offer international shipping at this moment.

Order Tracking 
You will receive an order confirmation email notice from no-reply@squarespace.info after ordering. When your order is fulfilled, another email notice from no-reply@squarespace.info will provide your order tracking number. For any questions, please contact us.


Return Policy

Your satisfaction is our top priority.

Due to the fragile and crumble nature of our products, they can be broken during the delivery. We try our best to make sure they are intact before shipping. Consequently, we will not take return or refund on products, unless they are spoiled or in special circumstances. Thank you for understanding.

Merchandise may be returned to or exchanged at any San Francisco Bay Area stores only (Not pop-up carts, i.e. Milpitas).

Merchandise returned must be in original packaging and unopened.

Merchandise returns must be accompanied by receipt.

Due to limited availability of stock, we may exchange your merchandise with a similar or equivalently valued merchandise.